Support Resources

How do I clear the cache.manifest file in Google Chrome?

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MerchantPlay offline capabilities rely mainly on the HTML5 cache.manifest. Sometimes you would need to flush the cache.manifest to solve some of the persistent problems that are otherwise cannot be resolved using all other means.

Getting rid of a cache.manifest file in chrome is a bit tricky. It can't be flushed by just clearing the cache.

To view all Application Caches you can type: chrome://appcache-internals/ in the address bar.

You should see a list of all apps that use a cache.manifest file and can now view their entries to remove the Manifest from Chrome.

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MerchantPlay Updates

MerchantPlay Version 1.04 Released

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What's New?

  • Multi-currency purchase transactions support
  • Enhanced performance of the quick buttons
  • Default outlet for user login
  • New Mall Integration Report interfaces - Quayside Isle, Orchard Gateway
  • Minor bug fixes for general stabilization

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Support Resources

Allow pop-ups in Chrome to print receipt correctly

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Google Chrome prevents pop-ups from automatically appearing and cluttering your screen. However, this will prevent MerchantPlay to print receipt correctly. To address this problem, you can disable the Chrome pop-up blocker. You can allow all pop-ups by disabling the pop-up blocker. Follow these steps:

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. in the "Privacy" section, click the Content settings button.
  5. In the "Pop-ups" section, select "Allow all sites to show pop-ups".

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Support Resources

How do I setup the default receipt or label paper size on my Mac?

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Unfortunately not all browsers and operating systems work the same when it comes to printing, so we've added instructions for the most common combinations. By default OS X sets US letter as the 'Default paper size' under System Preferences -> print & scan. This can cause printing issues when trying to print to a thermal receipt printer such as the Star TSP100. This tutorial also applies to those who want to print their custom sized labels using a Zebra label printer.

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Support Resources

Safari Browser Print POS Receipt Problem

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Recently we released an updated version of MerchantPlay that improves stability and performance in the printing of POS receipts with the help of a pop-up window. However we realised that if you are using Safari browser you would need to make sure that you uncheck "block pop-up windows" at menu Safari->Preferences to make sure your receipt can be printed correctly.

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Support Resources

How do I update the loyalty points of my customers

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Now you can update the loyalty points of your customers with the new 1.02 release. This is extremely useful for the administration of the loyalty points of your members and customers. Moreover, it comes with security access control and rest assured only authorised personnel can have access to this function.

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Support Resources

How do I import my products into MerchantPlay using a CSV

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Importing products is useful especially if you switched to MerchantPlay from another POS software or you would want to make many changes to your products or inventory. When importing products, MerchantPlay does all the hard work for you. Instead of creating each product one at-a-time, MerchantPlay extracts data from your CSV file and turns them into products in your shop.

This import function is created with the sole purpose to help you to get things started real quick (and with lightning upload speed) therefore it only requires you to enter essential product information to get things going.

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Technology

5 Things to Consider Before Implementing a Cloud Based POS System

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Cloud based point of sale (POS) systems are increasingly popular with small businesses, particularly in the retail and hospitality industries. Unlike traditional systems, a Cloud based POS system can be accessed directly from the Internet, using mobile devices, like iPads and smartphones.

With access to these systems now available for as little as $50 a month, the cost attractions are obvious, and anything that can reduce overheads and increase productivity has to be good for profit. But you need to first determine if switching to the Cloud for your POS system is the right move for your business.

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MerchantPlay Updates

MerchantPlay Version 1.01 Released

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What's New?

  • New Mall Integration Report (for Singapore customers) features interfaces to six new malls in Singapore (Tampines Mall, Suntec City, VivoCity, Westgate, City Square Mall and Plaza Singapura)
  • Minor bug fixes for general stabilization

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