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How do I setup Star TSP143 LAN Thermal Receipt Printer on Mac

Posted on 7th Aug 2014 in Support

The TSP143 LAN printer must be connected via ethernet cable to the same local area network (LAN) that your POS stations are connected to. This usually requires connecting the printer directly to the router via an ethernet cable.

If you require more help, please refer to the manual that came with your printer.

How do I setup Star TSP100 Thermal Receipt Printer on Windows 8

Posted on 7th Aug 2014 in Support

Before powering on your Star TSP100 receipt printer, you should go to the Star Micronics site here, select Thermal for the Product Type, TSP100 for Printer Family, STAR TSP100ECO for printer model, and finally, Windows 8 in the Operating System dropdown. The driver should say: futurePRNT V5.3 Lite (118MB). Save this file to your desktop.

How do I clear the cache.manifest file in Google Chrome?

Posted on 5th Aug 2014 in Support

MerchantPlay offline capabilities rely mainly on the HTML5 cache.manifest. Sometimes you would need to flush the cache.manifest to solve some of the persistent problems that are otherwise cannot be resolved using all other means.

Getting rid of a cache.manifest file in chrome is a bit tricky. It can't be flushed by just clearing the cache.

To view all Application Caches you can type: chrome://appcache-internals/ in the address bar.

You should see a list of all apps that use a cache.manifest file and can now view their entries to remove the Manifest from Chrome.

MerchantPlay Version 1.04 Released

Posted on 5th Aug 2014 in News & Announcements

What's New?

  • Multi-currency purchase transactions support
  • Enhanced performance of the quick buttons
  • Default outlet for user login
  • New Mall Integration Report interfaces - Quayside Isle, Orchard Gateway
  • Minor bug fixes for general stabilization

Allow pop-ups in Chrome to print receipt correctly

Posted on 5th Aug 2014 in Support

Google Chrome prevents pop-ups from automatically appearing and cluttering your screen. However, this will prevent MerchantPlay to print receipt correctly. To address this problem, you can disable the Chrome pop-up blocker. You can allow all pop-ups by disabling the pop-up blocker. Follow these steps:

  1. Click the Chrome menu Chrome menu on the browser toolbar.
  2. Select Settings.
  3. Click Show advanced settings.
  4. in the "Privacy" section, click the Content settings button.
  5. In the "Pop-ups" section, select "Allow all sites to show pop-ups".

How do I setup the default receipt or label paper size on my Mac?

Posted on 4th Aug 2014 in Support

Unfortunately not all browsers and operating systems work the same when it comes to printing, so we've added instructions for the most common combinations. By default OS X sets US letter as the 'Default paper size' under System Preferences -> print & scan. This can cause printing issues when trying to print to a thermal receipt printer such as the Star TSP100. This tutorial also applies to those who want to print their custom sized labels using a Zebra label printer.

How do I setup a Zebra thermal printer on Windows?

Posted on 3rd Aug 2014 in Support

To install a Zebra thermal printer (such as the Zebra LP 2844) on your Windows machine, simply follow the instructions below. If you need help installing the printer on your Mac, please read this article.

How do I set up a Zebra thermal printer on my Mac?

Posted on 3rd Aug 2014 in Support

Setting up a USB Zebra label printer (such as the Zebra LP 2844 or GC 420t) on your Mac can be done in just a few minutes by following our printer setup guide below.

Safari Browser Print POS Receipt Problem

Posted on 1st Aug 2014 in Support

Recently we released an updated version of MerchantPlay that improves stability and performance in the printing of POS receipts with the help of a pop-up window. However we realised that if you are using Safari browser you would need to make sure that you uncheck "block pop-up windows" at menu Safari->Preferences to make sure your receipt can be printed correctly.

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