Where did this exact unit come from?
And where has it been, where is it now, and what happened to it? Unit Journey answers all four for any serialised unit you have ever handled — in order, with the paperwork attached.
One unit. Its whole life.
Search a serial number and read the story: the supplier it came from, the order and delivery it arrived on, where it has been held, where it moved, who it went to, and what came back.
- Supplier, purchase order and goods receipt it arrived on
- The location it was held at, and every transfer between locations
- The sale or invoice fulfilment it left on
- Returns, stocktake findings and write-offs
- Timestamps and links to the underlying records throughout
The chain
Only the steps that actually happened to that unit appear — the journey is read from its real history, not a template.
- 1Supplierwho you bought it from
- 2Purchase orderwhat you ordered
- 3Goods receiptthe delivery it arrived on
- 4Locationwhere it was held
- 5Transferif it moved
- 6Sale or fulfilmenthow it left
- 7Returnif it came back
- 8Stocktake or write-offif it was corrected or removed
Who needs this
Electronics and devices
Units with serial numbers on the box that customers and suppliers refer to by number.
Equipment and appliances
Higher-value goods where knowing which unit went where actually matters.
Anything individually identified
If your supplier ships serials and your customers quote them back, aggregate quantities are not enough.
Unit Journey is read-only traceability. It records and explains what happened to a unit. It is not a warranty, RMA or service-management system, and MerchantPlay does not add commentary or predictions to a unit’s history — every entry comes from an operation someone actually performed.
Follow the unit, not the paperwork.
Serial Tracking and Unit Journey are included on Growth.